The Top of Waikiki (Sky-Top Revolving Restaurant)
Although we have utilized the Top of Waikiki (Sky-Top Revolving Restaurant) in our all-inclusive Waikiki vacation packages for approximately 20 years – we have decided to discontinue our relationship with them due to the excessive amount of complaints by our clients. Our clients are continually complaining about their rude, poor and inattentive service, small portions, lack of menu choices and occasionally even bad food at the Top of Waikiki on our Customer Satisfaction Questionnaires.
It is Aloha Hawaiian Vacations’ desire that our clients receive excellent service and delicious food in our vacation packages – so we have prematurely stopped working with this company.
Things have greatly gone downhill since Top of Waikiki’s change of management. The new management has even stated to me that they are now putting emphasis on volume and dollars. Even the last time our family had dinner there, we waited 30 minutes after completing our entrée for a simple-to-prepare dessert to arrive and were treated rudely. If they treat our family rudely (as owners of Aloha Hawaiian Vacations) it’s evident they would also treat our clients in like manner, and per our Customer Satisfaction Questionnaires they are doing so.
In subsequent conversations with Top of Waikiki’s new management – they made it clear that their emphasis is now on volume and dollars. It is with great regret that I must discontinue working with Top of Waikiki after many years of a good business relationship.
ABOUT THE AUTHOR: Wayne Overman, founder and CEO of Aloha Hawaiian Vacations, has lived in the heart of Waikiki for more than twenty years and calls Waikiki Beach his “front yard.” He has devoted over thirty years thoroughly exploring, photographing and authoring publications about Maui, Kauai, the Big-Island of Hawaii plus Hawaii’s lesser islands – as well as his home island of Oahu. He has been privileged to have personally known, and has worked and “rubbed-shoulders” with, many of Hawaii’s legends throughout the years – such as Al Harrington (Hawaii Five-0), Don Ho, Chuck Machado, Doug Mossman, Hoku, Charro, Roy C. Kelley & The Kelley Family, George Correia, Tom Moffatt, Ron Howard, Bruno Mars, Jim Nabors, TV’s Lost stars, Hawaii Five-0 stars, and many other prominent figures in Hawaii’s Tourism and Entertainment Industries. **** Today Wayne is recognized as one of Hawaii’s foremost authorities on Hawaii and Hawaii tourism. He is quoted in international travel publications – and Fox News has consulted him for Hawaii news stories. His travel writing and photography are enjoyed worldwide. Wayne’s writing also qualified him a top-runner in an 80’s National Poetry Contest – with awards being presented in Los Angeles by Red Skelton and Phyllis Diller. He is also considered an authority on Hawaiian art and is a close acquaintance of most of Hawaii’s prominent artists, including Wyland, Roy Tabora, Heather Brown, John Pitre, Americo and Eva Makk, Avi Kiriaty, Thor, BH Freeland and Juno Galang – to name a few; and he has sketched and collaborated with several of these artists to create some unique Hawaiian art “collectibles.” **** Wayne founded Aloha Hawaiian Vacations as a young man – and has enjoyed the company’s growth from a small regional business – to an international Company – which is today a world leader in Hawaii tourism. He designed and developed America’s first non-tour All-Inclusive Hawaii Vacation Package. “Good Quality With Good Value And Service” is his motto. He also owns a Hawaii tourism consulting firm. **** Wayne is a seasoned world traveler – and has seen 93 countries. His travels have taken him around-the-world seventeen times cumulatively. He says, “I have traveled the entire world to see if there is any place to match the glory of Hawaii – and there is none! Hawaii is God’s gift to the world and mankind, and is probably a tiny glimpse of what Heaven is like.” **** He holds a degree in Business Administration and was also working toward a degree in Engineering – which he left to attend an East Coast Bible College after becoming a Christian. Wayne believes travel is one of life’s best educators – and agrees with former US President John F. Kennedy’s quote, “I learned more in one summer traveling abroad than I did in all my years at Harvard University.” However, Wayne also believes that the study of God’s Word trumps all forms of education. He challenges the young people he mentors to read a chapter of Proverbs each day to receive wisdom from above. He volunteers his time as a Hawaii church leader and has also served his country in the military. **** Wayne says that his greatest life accomplishment was raising his two awesome children (Haven & Joseph) who are now leaders of Aloha Hawaiian Vacations. He also believes we are to share that which God has blessed us with – and his family financially supports three Waikiki churches, the annual Resurrection Sunrise Services held on Waikiki Beach, world missions, plus many mainland Christian ministries; and his family also cares for many children-in-need worldwide. Wayne gives “all glory to God - for ALL.”