These Vacation Packages are planned and operated by Aloha Hawaiian Vacations/Overman Hawaii Int'l - a N.C. based company located at 2655PH Liberty Rd., Liberty, N.C. 27298; with satellite marketing and service locations and facilities (hereinafter referred to as Operator). Customer service representatives are located in Hawaii.
RESERVATIONS & PAYMENTS: A deposit of $225 per person is required within 7 days of booking. A fully completed Vacation Enrollment Form containing an Operator assigned confirmation number is due Operator within 7 days of booking, also. Please use the enclosed pre-addressed envelopes to mail these. (A reservation is invalid without an Operator-assigned confirmation number.) The balance is due 69 days prior to departure (Envelope enclosed). If reservation is made within 69 days of departure date, the total price of Vacation Package is due within 7 days of booking. (Payment plans can be arranged in certain situations.) DO NOT MAIL CASH. Operator assumes no responsibility for payments made with cash. When payment is made by check, Operator accepts responsibility for these funds only if check is made payable to ALOHA HAWAIIAN VACATIONS. Any check received later than 8 weeks prior to departure date must be a certified bank check. There is a $45 returned-check charge. Operator assumes no responsibility for payments made to or received by a third party, under any circumstances, with the exception of Operator's designated Bank. Any payment received without a valid Operator confirmation number will be non-bindingly returned (or refunded), even if funds were mistakenly deposited. All payments are to be made in U.S. Dollars. All credit card purchases are final, and are subject to the Terms and Conditions stated herein, and require no sales slip signature to be binding. When credit card is used. the Purchaser authorizes their card issuer to pay the total amount of Vacation due to Operator, and promises to pay this total to the card issuer (plus any other charges due) subject to and in accordance with the agreement governing the use of such card. There is a 4 % fee for credit card cancellation charge-backs.
RATES: All rates shown are per person and are current rates in effect at time of printing, and are subject to change without notice. Operator does not send a bill for any payment - please mark calendar. Late payment may result in annulment of Cancellation &/or Rate Protection Plan, therefore resulting in rate increase/s & /or a Purchaser caused cancellation of Vacation Package without TCPP (Attained cancellation fees will then apply, with refund of TCPP). While every effort is made to ensure accuracy of our rates in print and when quoted by telephone, Operator reserves the right to make adjustments if found that rate was shown or quoted incorrectly. All Child, Teen and Adult rates are based on age at time of travel. Options are not included in Basic Pkg Rate, and are additional. All rates have been calculated at a 2% cash (check) discount.
RATES INCREASES: Since the deregulation of U.S. air tariffs, airfares may be increased at any time, immediately, without notice. Operator cannot, and is under no obligation to, provide a "grace period" during which bookings may be paid in full to avoid this increase. (A unique RATE PROTECTION PLAN is offered by Operator, and is Highly Recommended - See below.) In the event the Rate Protection Plan is not taken - and an increase takes effect - an additional collection will be necessary for any Vacation Package increase.
RATE PROTECTION PLAN: Simply make a 39% deposit (within 7 days of booking) and Operator will GUARANTEE your total vacation enrollment price (for original departure date) - regardless of ANY amount of airfare, hotel, or other supplier increases which may take place prior to your departure date! (Some packages -such as Christmas pkgs may require a larger deposit to guarantee rates.) Most promotional specials require a 39% deposit. (Other companies do Not protect you from increases until you pay in full.)
LATE BOOKINGS: Subject to availability, add $19 pp (spec. handling) for booking within 3 weeks of dept.
DOCUMENTS: Documents cannot be mailed & travel can't begin until paid-in-full. Documents will be mailed "express" to Participant to arrive approx, 14 to 10 days prior to departure, with prior notice. E-TICKETS are usually issued. Documents may arrive later for late bookings &/or payment. Once documents are received by Purchaser &/or Participant, the security for these documents is solely their responsibility. A rate of $95 pp will be assessed for their replacement. Drivers license or State issued picture ID is mandatory for all flights,
CHANGES: A Per Person Fee of $49 will be assessed for each change made after booking, up to 6 weeks prior to departure date, and $69 thereafter.* This applies to any change of original booking, including change in assigned flights before departure (if possible), to hotel or room category, and to Vacation features and options. *Changes made after documents are mailed "express," but before original flight check-in time, are $125 per person. Change fee will be waived if caused by airline-originated schedule changes. In some cases, a hotel charge of 3 nights accommodations on each island will apply when change is made during the last 9 days before departure. (Important: Any change made to a booking for which the price has been guaranteed will result in the new booking being re-priced at the Operator's current internal price in effect at time change is made, unless Tour Cancellation Protection Plan is taken and 39% deposit was originally paid.) Changes made in return transportation, to the extent permitted by the carrier's tariff, may be made only through Operator, at a charge of $45 per passenger, plus any change charge, &/or increased fare imposed by carrier(s), and subject to availability. No changes to air routing can be made after departure. Changes in return which would result in additional monies owed to the carrier(s) (due to day-of-week differences, etc.), are due and payable directly to the carrier(s) upon check-in at the airport. A change in departure date is treated as a "rescheduling" only if the new departure is booked at the same time as the original departure is cancelled, and before Vacation travel has begun. Once Vacation travel has begun, all changes made to itinerary come under above guidelines and are not protected under any Cancellation Plan. Call for rescheduling fees and details. In all other cases, cancellation rules apply. A name change will be treated as a cancellation of the original name - and a new reservation in the new name.
CANCELLATIONS: All cancellations require Operator's Vacation Cancellation number, issued at time of cancellation. Refunds for cancelled reservations are subject to the following per person administrative fee schedule: When your notice is received directly by the Operator (and an Operator's Cancellation number is obtained) eighty-seven (87) or more days prior to departure date-Full refund less Forty-three percent (43%) fee, eighty-six (86) to fifty-nine (59) days prior to departure date - sixty-three percent (63%) fee, fifty-eight (58) days to thirty-eight (38) days prior to departure date - seventy-nine percent (79%) fee, Thirty-seven (37) days to six (6) days to departure date - eighty-nine percent (89%) fee; Zero ($0) Refund for later cancellations and no refund for "no shows" regardless of cause, including denied entry for lack of appropriate documentation. Operator assumes no responsibility for non-availability during weekends, holidays, off-hours, etc. Operator Strongly Recommends Tour Cancellation Protection Plan (Airfare is non-refundable). Percentages listed above are figured on total Vacation package price (including Basic Pkg, Rate, Adjustments, Options & Misc. charges). Once a vacation has begun, there will be no refund made for any unused or partially used Vacation feature(s), service(s), &/or Options), including airfare, hotel accommodations, and car rentals, regardless of circumstances resulting in these not being used by Participants). All refunds of unused air transportation, at all times, are subject to carrier(s) tariff rules. In all cases, cancellation fees will apply and are non-refundable for any reason, including sickness &/or other emergencies. Although (at the time of printing) Operator has never had to do this - Operator does reserve the right to cancel any Vacation prior to departure for any reason. Should this happen, refunds will be made without obligation. Operator is not liable for improper ID, nor security delays.
TOUR CANCELLATION PROTECTION PLAN: See last paragraph of this page for details.
REFUNDS: Refund will be mailed within 45 days of Operator's issuance of Vacation Cancellation number and receipt of ALL Vacation airline tickets, hotel, meal, tour & activity vouchers, and ALL other travel documents and items issued to Participant &/or Purchaser. Under no circumstances will refunds be made until all the aforementioned items have been received and signed for by the Operator.
AIR TRANSPORTATION: For air transportation between the Mainland and Hawaii, Operator features Continental Air. You may book one of our Hotel-Meal-Tour & Activity-only Vacations, and book your own airfare with another carrier, if desired; however, this usually results in a higher "overall" rate.) Inter-Island flights are via Aloha Airlines. Other certified airlines may be substituted for above carriers at the Operator's discretion. The passage contract in use by the airline, when issued, constitutes the sale agreement between passenger and the airline. Flight times are not guaranteed and form no part of this contract. Flight schedules are subject to change without notice. It is therefore the responsibility of the passenger to reconfirm flight times as instructed. Airline/s are solely responsible for all expenses incurred due to airline delays.
BAGGAGE: The Operator (or its agents) shall not be held responsible for loss, damage, inconvenience expenses, or delay while baggage is in the custody of airlines, transfer company, or other. Travel accident/baggage insurance may be purchased at Airport, and is Highly Recommended. The Operator (or its agents) shall not be responsible for the loss or damage to passengers' baggage. The liability of the airline(s) for loss or damage to baggage shall be limited in accordance with the terms of the carrier's liability insurance coverage to the actual value of such baggage, not to exceed $750 per passenger. If Transfer company (or other), due to any cause whatsoever, is liable for loss of or damage to your baggage, settlement will be made directly with Transfer company (or other), and not Operator. Call airlines for current baggage information
HOTELS/RESORTS: General Check-out time is approximately noon (varies with each hotel). Check with Operator for check-in times. In the unlikely event of overbooking by the hotel(s)/resort(s) in our Vacation Package, the liability to substitute accommodations is the responsibility of the hotel(s)/resort(s) affected. Operator reserves the right to substitute hotel(s)/resort(s) of similar or better quality. Check-in approx 3pm.
VACATION FEATURES: Operator reserves the right to rearrange Vacation itinerary to match suppliers Availability, etc. and to substitute a comparable Vacation activity, meal, etc. in the unlikely event this would be necessary due to supplier availability, etc.
RENTAL CARS: Each Rental Car day included in Vacation Packages consists of a 24-hour period beginning at the time driver(s) pick-up the car. No refund will be made if car is used less than a 24-hour period. Driver must be at least 21 years old and have a valid drivers license & major credit card. Rates include Unlimited Mileage. Renter/Driver is responsible for Gas & Refueling Charges, Optional Collision Damage Waiver, Personal Accident & Effects Coverage, Infant Car Seats, Second Driver Fee, Optional Supplemental Liability Coverage, Upgrade Payment (if desired), Taxes, per day Hawaii Rental Motor Vehicle Surcharge Tax, any Overtime Charge, Drop-Off Charges, Parking Fees, Fines, Suits, Towing Fees, Accidents & any other additional Liability and charges. Upgrade Rates listed are to be applied when upgrading from Economy Car that is included in most Neighbor-Island Vacations listed in our brochure. Car Rental Rates are for cars to be rented when no car is included in Package. Upgrades and Car Rentals are subject to availability. Convertibles go fast. Book Soon! Car Models listed are those currently (at printing) provided by our suppliers, and are to give a general idea of Model you'll receive but other similar models may be substituted by suppliers. Car Rentals run in 24-hour consecutive periods. Note: Car Rental time begins when car to picked up on arrival at Neighbor-Island, which is usually around noon. This results in car being due back around noon on Participant's last day on Neighbor Island. As most flights out of Neighbor Island are in the evening, this results in an overtime charge for the Participant. We highly recommend renting the Neighbor Island car for 1 Extra Day to avoid this unexpected and sometimes excessive charge. Rental Cars are to be picked up at the airport on all Neighbor Islands, and no Airport-to-Hotel transfers are provided on the Neighbor Islands. Rental cars are available on Oahu as a "Choice" or as an Option. Hotel parking is not included.
EXCLUSIONS: Rates do not include expenses and items not specifically mentioned in this Brochure, including but not limited to room service, poolside bar bills, insurance, telephone calls, laundry service, and other items of a personal nature. See Exclusions in RENTAL CAR Section.
PHYSICAL DISABILITIES: Any Physical Disability requiring special attention or treatment must be advised to Operator when reservations are requested. Wheelchair passengers must be accompanied by a responsible adult fully able to assist the passenger. Transfers & Tour Vehicles generally do not have facilities for boarding passengers in wheelchairs, and any cost arising from the need to use alternate transportation must be paid by the passenger concerned directly as incurred. Purchaser &/or Participants must be aware that some of the events and activities included in our Vacation Packages, which involve Transportation by bus, van, sailing or power vessel, do not have facilities for accommodating wheelchair passengers.
GROUPS: Group coordinator(s), etc. are solely responsible for all monies placed in their care for Operator's Vacation Package &/or travel arrangements. Group Coordinator(s) are solely responsible for thoroughly and completely reviewing Operator's General Information, Terms & Conditions section in full with each Group Member. Operator assumes no responsibility for Group Members' money paid to any third party until such money has been paid to Operator (and signed receipt issued). Operator's Vacation Brochure and its General Information, Terms & Conditions section supersedes any and every verbal promise, contract, agreement, brochure, etc. that any third party may release.
SAFETY: The Operator strongly asks the Participants to apply all common sense safety while on their vacation as they would at home, e.g. Swim only where there are lifeguards, and check with them about water conditions, currents, holes, reefs, etc. before entering. Avoid walking on rocks along the ocean - there may be a sudden surge of waves "out of nowhere." Hike only with others, only on public hiking trails and take care not to wander off trail. Avoid isolated areas at night, and always drive with care, etc. Oceans have sharks. Operator recommends renting & using safety flotation device for snorkeling & for all water activities, to rent & use hotel safes, to lock car & to never leave valuables in car.
ALCOHOL: Some of the Vacation Package activities include complimentary alcoholic beverages as a standard feature. Operator's Strong Recommendation is abstinence. We do caution those who participate in alcohol consumption to take care not to drive, cross streets, swim, etc. while under the influence. Participant &/or Purchaser waives any claim against Operator and its agents for any accident, loss, injury, damage, death or other cause to Participant &/or others due to non-compliance of this adamant recommendation.
ABBREVIATIONS: Dbl.Occ. or Dbl.-Double Occupancy, RW2PA-Rooming With Two Paying Adults, T=Teen (Age 13-17), C=Child (Age 2-12), Adj=Adjustment, Nt=Night, D=Day, Opt=Option, RT=Round-Trip, Cat=Category, PP=Per Person. See other abbreviations on Page 2. (Call for other.)
RESPONSIBILITY: The Vacations shown in this Brochure have been specially arranged by the Operator. The suppliers providing air, ground, & water sightseeing & transportation, and other services & arrangements, and providing hotel accommodations for the Vacations, are independent contractors, and are not agents or employees of Operator, nor any of its affiliates. Operator has no ownership interest whatsoever in any hotel, bus, cruise, tour, transportation or service company of any kind in the State of Hawaii. All documentation, receipts, and tickets are issued subject to the terms and conditions specified by the suppliers. By utilizing the services of these suppliers, Participant &/or Purchaser agree that neither the Operator, nor any of its affiliates, representatives, or agents shall be liable for any accident, loss, injury, death, damage or other cause to person or property of Participant, and to those travelling with Participant, in connection with any accommodations, air, ground & water transportation & sightseeing, and other service company or supplier resulting from their breach of contract with Operator, &/or resulting from any act of negligence of such, &/or resulting directly or indirectly from any occurrences or conditions beyond their control, including, but not limited to, defects in vehicles, breakdown in equipment, strikes, inclement weather conditions, natural disasters, terroristic acts, theft, delays, cancellations or changes in itineraries, or schedules, etc. (The Participant &/or Purchaser waive any claims against Operator for any of the above.) The Terms under which Participant &/or Purchaser agree to take these Vacations cannot be changed or amended except in writing, signed by an authorized officer of Operator. The Operator reserves the right to decline to accept, or retain any person as a member of the Vacation, at any time prior to departure or during the course of the Vacation. Vacation may be altered in the unlikely event that Participants' safety or convenience may be jeopardized. Adult(s) taking children and teens assume full responsibility for their care and safety. Participant &/or Purchaser and their representative(s) agree, in the event of a liability claim against one or more of Operator's suppliers due to any cause whatsoever, that they will correspond, deal and settle directly with the suppliers), and will not involve Operator. Participant &/or Purchaser agree that Operator & its affiliates, representatives, & agents are not to be held liable for any accident, loss, injury, death, damage or other cause to person or properly during any ground portion of Personalized Convertible Island Exploration, Weddings, Vow Renewal Ceremonies, Bicycle &/or Hiking Excursions (for any reason); & during any Helicopter Tour, Rafting, Scuba Diving, Horseback Riding, Snorkeling Expeditions &/or other. Participant &/or Purchaser agree that Continental Air, Aloha Airlines and any other Air Carriers) used are not to be held responsible for any act, omission, or event during the time Participant is NOT on-board their aircraft or conveyance. The Vacation features & options described in this Brochure, other than carriage by air furnished by Continental, any other air carrier, are furnished by independent contractors who are neither servants of, nor joint ventures or partners, with these.
LIMITATION OF LIABILITY: By booking a Vacation through Operator, Participant &/or Purchaser acknowledge that, in all events, the Operator, its agents & representatives shall not be liable for any consequential damages, and that the sole extent of the Operators, its agents & representatives' cumulative liability shall never exceed the amount actually paid by Purchaser(s) to the Operator Legal etc, fees not paid. It is agreed that any litigation involving Operator can only be brought in the courts in the State of Hawaii, All Operator expenses will be paid for other. Operator makes no implied or express warranties about its Packages.
TOUR CANCELLATION PROTECTION PLAN (hereinafter referred to as "TCPP"). Cancellation penalties can be severe, however, our unique & excellent Tour Cancellation Protection Plan can buy financial security & peace of mind. TOUR CANCELLATION PROTECTION PLAN is offered as follows for a minimal per ADULT rate of $58 (T&C $39). If taken, Operator will WAIVE ALL cancellation fees as stated in the Cancellation section of Operators General Info, Terms & Conditions for cancellation for Any cause up to 39 days prior to departure date, and thereafter (until initial departure check-in time) for death of participants immediate family member or medically verifiable unforeseeable serious illness or serious injury of Participant or Participants. (Normal cancellation fees as per Cancellation section of Operators General Information, Terms & Conditions apply if TCPP is declined.) The TCPP may be purchased only when initial Vacation deposit is made. Later payment cannot be accepted, and if it is accepted by mistake, wilt be non-bindingly refunded upon knowledge of mistake. If TCPP is purchased, and the Vacation Participant &/or Purchaser cancel (up to initial departure check-in time). ALL monies paid to Operator for Vacation Package & Adjustments, less the per person TCPP rate, deductible & options, will be refunded (see REFUNDS Section on Gen. Info-Terms &. Conds). (Operator Cancellation number required). Options may also be covered ($50 option deductible) for an additional $10 per person. Participation in the full TCPP is Strongly Recommended. The TCPP deductible is $287 which will be WAIVED if Vacation is Rescheduled instead of cancelled. If TCPP was taken Participant &/or Purchaser may reschedule up to 36 days from initial departure date without a fee and at original Basic Package enrollment rates, and travel up to 300 Days from date of rescheduling (& with a $135pp rescheduling fee 35 days or less from initial departure date). Operator rescheduling number required & rescheduling not available once vacation begins. New travel date is required when rescheduling. (Rescheduling is subject to air wholesale availability & current Adjustment rates apply). Call 1-800-256-4211 for other details. This unique Plan Is Strongly Recommended.