If you’ve been searching for a phone number or customer service contact for a company offering promotional travel deals — possibly under the name Aloha Hawaii Tours and Travel — and you ended up here, you’re not alone. But we’re a completely different business, and we’re here to help guide you in the right direction.

We’re Aloha Hawaiian Vacations, a family-run company that has offered all-inclusive Hawaii vacation packages since 1982. Over the past year, we’ve received a growing number of calls and emails from travelers who appear to be trying to reach a different company — often describing a travel club or promotional vacation provider. Some are frustrated because they’ve been promised a free or discounted trip, asked to attend a presentation, or can’t get in touch with anyone for help or refunds.

We completely understand how upsetting that would be. If you’re trying to resolve an issue related to a travel membership, voucher, cruise promotion, or “free trip,” we want to be clear: that was not booked through us.

Who Are We — And Who Might You Be Looking For?

We are Aloha Hawaiian Vacations, a North Carolina and Hawaii-based company that creates fully planned, all-inclusive vacation packages to the Hawaiian Islands. Our packages include airfare, hotels, activities, and meals — with no presentations, no travel club, no Zoom meetings, and no memberships.

We are not affiliated with:

• Aloha Hawaii Tours and Travel
• Aloha Hawaii Tours (appears to be a legitimate Honolulu-based sightseeing tour company with its own separate business operations)
• Any company offering timeshare-style or travel club promotions
• Any “free vacation” provider requiring presentations or membership fees

Why Are People Confused?

Lately, we’ve heard from travelers who are:

• Unsure which company they booked with
• Told they’d receive a free or heavily discounted Hawaii trip
• Asked to attend a Zoom presentation or give their credit card info to “unlock promotional pricing”
• Unable to reach the company they originally dealt with
• Searching online and landing here because of our similar-sounding name

In some cases, callers believe they signed up with us – but when we check, there’s no record of any reservation. That’s when we realize they may be trying to reach another company entirely.

How to Contact the Company You’re Looking For

Unfortunately, we haven’t been able to find a working phone number. The only contact information we’ve seen publicly listed is:

📧 customerservice@alohahawaiitoursandtravel.com

We share this only to help direct you to the correct company. If you’ve tried reaching out and haven’t received a reply, you might consider:

• Checking the original confirmation email or paperwork
• Contacting your credit card provider to dispute charges if needed
• Filing a complaint with the Better Business Bureau or the FTC

How to Tell If You Booked With Us or a Different Company

We know it can be confusing when names sound similar. Here’s how to tell the difference:

You likely booked with another company if:

• You were offered a free trip or promotional vacation
• You were asked to attend a sales or travel presentation
• You signed up for a membership, discount club, or points system
• You haven’t been able to reach a live person
• You don’t see “Aloha Hawaiian Vacations” on your confirmation or billing
• You did not receive an Aloha Hawaiian Vacations Enrollment Form

You booked with us if:

• You chose an all-inclusive Hawaii vacation with airfare, accommodations, activities, and meals
• You were never asked to attend a presentation or join a club
• You have a confirmation from Aloha Hawaiian Vacations and have spoken to our team directly
• You received and signed an Aloha Hawaiian Vacations Enrollment Form

If you’re still unsure, we’re happy to help clarify. Just know that we don’t have access to other companies’ records or policies.

A Note to Our Clients — and Anyone Exploring Hawaii

To our current and future guests, thank you for choosing Aloha Hawaiian Vacations. We’re proud of our long history of thoughtful, caring service and of the real value we provide to Hawaii travelers. If you’re just starting to plan your trip and accidentally found us while searching for something else, we’re still happy to help if you want a different kind of Hawaii experience — one that’s stress-free, all-inclusive, and fully handled by people who truly care.

Tips for Booking Travel Safely

Whether or not you book with us, here are a few quick tips that can help you avoid confusion or problems when booking a vacation:

• Check the company’s full name and website. If it sounds familiar but slightly off, double-check the spelling or domain.
• Make sure there’s a working phone number. If a company can’t be reached by phone, that’s a red flag.
• Be cautious with Zoom or online sales presentations. Legitimate companies don’t require you to join a call to see pricing.
• Never give your credit card before you know the total cost. You should always know the full cost before submitting payment.

FAQ: Help for Confused Travelers

Q: Are you the same as Aloha Hawaii Tours and Travel?
A: No. We are Aloha Hawaiian Vacations, a separate and unaffiliated company. We do not offer travel memberships, sales presentations, or promotional vacation deals.

Q: How do I contact Aloha Hawaii Tours and Travel?
A: We are not affiliated, but the only contact info we’ve found is: customerservice@alohahawaiitoursandtravel.com

Q: What if I can’t get a response from them?
A: You may want to check your original paperwork, reach out to your credit card company, or file a complaint with the Better Business Bureau.

Q: What does Aloha Hawaiian Vacations offer?
A: We offer fully planned, all-inclusive vacation packages to Hawaii — with no presentations, no memberships, and no hidden fees. Just real Hawaii travel, made easy.

Disclaimer: Aloha Hawaiian Vacations is not affiliated in any way with Aloha Hawaii Tours and Travel or any other company offering travel club memberships, promotional vacations, or free trip presentations. The information provided in this post is for general informational purposes only and is based on publicly available sources and comments we’ve received from travelers who appear to have contacted us in error. We make no representations regarding the operations, policies, or services of any third-party business mentioned.